Interaction Design

This skill encompasses the design of how users interact with digital business solutions. It concerns how users navigate through the system, input data, access functionalities, and how the system responds to those actions. A good interaction design is intuitive, efficient, and minimizes user errors. Also pay attention to accessibility: the interface should not create unnecessary barriers for users with different abilities. Ideally, interactions are consistent and follow established UX patterns that users are already familiar with.

Starting Points

• Web Content Accessibility Guidelines (WCAG)
• Interaction Design Foundation - What is Interaction Design?
• Nielsen Norman Group - 10 Usability Heuristics for User Interface Design

Key Points

• You design interaction flows that align with user expectations and business processes.
• You provide for accessibility and inclusivity in your interaction design.
• You test the interaction design with real users and refine based on their feedback.
• You document and communicate the interaction patterns clearly for implementation teams.