User Testing

User testing involves real users trying out a prototype or MVP (Minimum Viable Product) of a digital solution to gather feedback about usability, functionality, and overall user experience. This iterative testing method is crucial because it shows developers and business stakeholders what works and what doesn't in the implementation, allowing them to improve the solution based on user feedback and ensure it meets business objectives while providing an intuitive experience.

Starting Points

• Nielsen Norman Group – User Testing - understanding the importance and approach of user testing
• Interaction Design Foundation – A Guide to User Testing - step-by-step explanation and best practices for user testing

Key Points

• You plan structured user testing sessions and formulate concrete goals (e.g., testing specific functionality) and hypotheses about user behavior.
• You collect both quantitative data (completion rates, time-on-task) and qualitative feedback from users and analyze this to identify pain points in the solution.
• You demonstrate adjustments based on user testing feedback and reflect on how these improve the overall solution and business value.